
I received this email today and thought it was such an awesome opportunity to share with you all. Though my answers were pretty casual, I’d like to post them on our BLOG in hopes you’ll find them informative.
get out there a garden people!!!!
Danée
On 16-May-09, at 12:02 PM, prospective client wrote:
We are considering landscape redesign for our home….and a few questions for the exploratory phase:
How many years have you been in business?
Inventing Eden Landscapes has been in business for 5 years now.
Will you provide references?
Once I have an idea as to what you are looking for, I’ll provide references that are appropriate to your project. Am always pleased to pass these on
What are your qualifications? I.e. Certified Landscape Designer/Professional, Certified Horticultural Technician…
I am a Landscape Designer, and have a certified junior landscape designer working under me, I am a certified horticultural technician, a project manager, a landscape consultant, and contractor (meaning I manage subcontractors). I also have several workers under me that have their own set of skills and trades certificates. We use DYNASCAPES software for our designs when dealing with full scale design and installation. Some clients prefer to skip that step and go straight to installation based on sketches. I prefer to use scale designs.
Blueprints are very valuable.
What are your environmental practices?
We are a fairly green company but are always looking for ways to improve or meet challenges with wiser alternatives. I have found it difficult to go all of the way green as the market has indicated they are not yet willing to pay the price for GREEN Technology and products, but they are getting closer as there are more products available and more information out there. I have faith.
I practice with permacultural principles in mind.
I am a ticketed IPM technician as well.
I have plans to get my LEEDS accreditation in the next 5 years.
Do you belong to any trade associations?
I do not belong to any trades associations, but am a members of many horticultural associations/groups, am in the process of passing my BBB application and subscribe to Landscape Trades Magazine so I am always following current trends and regulations with in the industry. I am also very aware and practice with the principles and guidelines set out by the BCLNA, I was educated on their standards when doing my certification, and plan to become a member this year when I am ready to allocate funds towards another certification.
Do you provide liability insurance? Work Safe BC clearances?
Yes I have liability insurance through Coast Capital Savings and have work safe.
Will you provide names of 3 key suppliers for a credit check?
I can provide these for you after we have discussed whether or not my services are of interest to you.
Are you aware of the BC Landscape Standards – do you adhere to it when possible?
Yes, use the BCLNA standards when estimating jobs and use them to educate my landscape division staff.
What are your payments terms?
I request 25% upon acceptance of the contract, 50% upon acceptance of installation perimeters (covering cost of materials and subcontractor deposits), the remainder is collected upon completion of the project unless otherwise agreed upon, or changes are made during installation. (there are change of work orders present in these circumstances) most of these changes are charged at a cost plus rate (labor plus materials).
What process do you use for changes to the original plan/contract or for resolving any disputes?
I think I just answered that. As for disputes, I am very confident in my communication and have been through conflicts in the past which were managed successfully or dealt with in the appropriate manner. Business is business, unfortunately when money is involved there are disputes. I am now in the process of becoming a BBB member, which will of course remove these stresses and mediate. If there is an unresolved dispute and the client agrees, BBB will pay for arbitration. God help us if we ever have to go there, but it may happen. I am ethical, fair, and compassionate, I do my best to communicate frankly and openly as the process unfolds. Avoiding disputes.
This is a small town and unhappy clients can destroy my business and frankly I pride myself on doing everything I can to avoid conflict.
Do you charge for your initial consultation? If so, how much?
Yes, I do charge an initial $30.00 consulting fee.
Do you do the landscaping work yourselves or subcontract out?
I manage all aspects of an installation I am a part of. I carry a division to do the smaller work, or strong-back work, they also lay brick,stone and have simple fence posting skills. I subcontract most of my work, but I am very selective as to who I use, and generally work only with contractors I know, trust and have used in the past. I will interview anyone the client wishes to include, and usually bring in multiple bidders to keep contractors honest.
Do you get permits as necessary (are you familiar with the various municipal codes?
Permits are always necessary, if I am not familiar with regulations, I research or have my assistant research. I DO NOT work with out permits.
It’s not worth the risk.
I realize that is a lengthy list of questions, but I would assume you get asked them frequently.
Many thanks,
I hope these answers are to your satisfaction.
I am excited to hear about your plans for the gardens on your property, and how we might be able to help.
Contact me at any time at the number below.
Thank you for contacting Inventing Eden Landscapes.
Signed…
-prospective client
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